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SAP C_C4H56_2411 Exam Syllabus Topics:

Topic Details
Topic 1
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 2
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 3
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 4
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 5
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 6
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 7
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 8
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

 

NO.14 When using autoflow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

 
 
 
 
 

NO.15 Which of the following blocks are available in the validation editor? Note: There are 2 correct answers to this question.

 
 
 
 

NO.16 You want to control the access of fields in SAP Service Cloud Version 2. Which element can help you implement the business need?

 
 
 
 

NO.17 Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

 
 
 
 

NO.18 Which milestone can you use for service levels?

 
 
 
 

NO.19 Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

 
 
 
 
 

NO.20 Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

 
 
 
 

NO.21 Which actions could you take to control the reaction times of a case? Note: There are 3 correct answers to this question.

 
 
 
 
 

NO.22 Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

 
 
 
 

NO.23 Which of the following master data entities are included in the out-of-the-box package for integration between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.

 
 
 
 

NO.24 Which elements can you use to define a service level? Note: There are 2 correct answers to this question.

 
 
 
 

NO.25 What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

 
 
 
 

NO.26 Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

 
 
 
 

NO.27 Which attribute can you assign to a warranty?

 
 
 
 

NO.28 Which features can you activate with Microsoft Teams integration?

 
 
 
 

NO.29 Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

 
 
 
 

NO.30 Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

 
 
 
 

NO.31 Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note: There are 2 correct answers to this question.

 
 
 
 

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