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Get C-C4H510-04 Braindumps & C-C4H510-04 Real Exam Questions

SAP C-C4H510-04 Actual Questions and Braindumps

SAP C-C4H510-04 Certification Exam Topics:

Topic Areas Topic Details, Courses, Books
Reporting < 8%

Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
Service Elements and Notification 8% – 12%

Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
Service Business Process 8% – 12%

Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.
Service Objects > 12%

Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
Personalization and Extensibility < 8%

Identify how to use personalization and extensibility, including mashups and custom business objects.
Basic Setup Settings 8% – 12%

Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
User Management 8% – 12%

Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.
Data Management 8% – 12%

Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
Communication Channel and Knowledge Base 8% – 12%

Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.

 

Q57. What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

 
 
 
 

Q58. Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

 
 
 
 

Q59. Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

 
 
 
 

Q60. What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.

 
 
 
 

Q61. Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

 
 
 
 

Q62. You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

 
 
 
 

Q63. Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

 
 
 
 

Q64. Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

 
 
 
 

Q65. Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

 
 
 
 

Q66. Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

 
 
 
 

Q67. Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

 
 
 
 

Q68. Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

 
 
 
 

Q69. What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q70. Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

 
 
 
 

Q71. What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

 
 
 
 

Q72. Which tool would you use to create high data volumes in SAP Service Cloud?

 
 
 
 

Q73. Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.

 
 
 
 

Q74. What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

 
 
 
 

Q75. Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q76. Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.

 
 
 
 

Q77. Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.

 
 
 
 
 

Q78. What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

 
 
 
 

SAP Service Cloud Certification Exam Details:

Reference Books C4H440, C4H510
Duration 180 mins
Level Associate
Exam Code C_C4H510_04
Exam Name SAP Certified Application Associate – SAP Service Cloud 2011
Passing Score C_C4H510_04 – 63%
Number of Questions 80
Sample Questions SAP Service Cloud Certification Sample Questions
Exam Price $550 (USD)

 

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