Latest ITIL-4-Transition Exam Real Tests Free Updated Today [Q12-Q29]

QUESTION 12
Which is a purpose of the customer journey?

QUESTION 13
Which charging mechanism could cause the price of a service to change depending on the time of day?

QUESTION 14
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

QUESTION 15
Which high velocity IT objective considers an organization’s ability to continue providing business services when disruptive events affect its digital products?

QUESTION 16
Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

QUESTION 17
In service relationships what is a benefit of identifying consumer roles?

QUESTION 18
What do design thinking and service-dominant logic have in common?

QUESTION 19
Which value chain activity ensures that products deliver stakeholder expectations for quality?

QUESTION 20
Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.
Which concept can MOST help to resolve this?

QUESTION 21
An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

QUESTION 22
Which statement is CORRECT when considering a transformation to high velocity IT?

QUESTION 23
When an organization has initiated an IT transformation project, which ‘organizational change management’ activity should it carry out FIRST?

QUESTION 24
A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?

QUESTION 25
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

QUESTION 26
An organization’s lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?

QUESTION 27
An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?