220-1002 Updated Exam Dumps [2023] Practice Valid Exam Dumps Question [Q151-Q171]

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220-1002 Updated Exam Dumps [2023] Practice Valid Exam Dumps Question

220-1002 Sample with Accurate & Updated Questions

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NO.151 When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists. Which of the following troubleshooting steps should the technician complete NEXT?

Change the browser’s home page

Check the Windows host file

Update the default web browser

Restore Windows to a previous date

NO.152 Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?

Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot

Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one

Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time

Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

NO.153 Ann. an external user, has received several calls from a company asking why she has been sending the company communications with internal users’ names in the “from” field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT?

Hijacked email

DNS entries

Hosts file

POP3 errors

NO.154 An end user who travels frequently receives a lot of spam and ransomware emails. The user has asked a technician to help ensure the data is secure and duplicated regularly without the need for equipment. Which of the following would be the BEST method?

Account recovery

Local restore point

Cloud storage

File-level encryption

NO.155 A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail. Which of the following is the FIRST option to check?

Visit the Microsoft Update website to see if there is an issue with a specific update

Look up the error number associated with the failed update

Look at the system Event Viewer to find more information on the failure

Download the failed update to install manually

NO.156 A desktop technician needs to replace a laptop’s SSD. Which of the following must the technician use to prevent damage to the SSD during the replacement?

Antistatic bags

Needle-nose pliers

Safety goggles

ESD straps

NO.157 Ann, an employee at a company, calls the help desk to report issues logging on to a vendor’s website. Joe, the technician, is able to log in successfully with his credentials before going to Ann’s office. However, when he attempts to log in from Ann’s office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification.
Which of the following are the NEXT steps Joe should take to resolve the issue? (Choose two.)

Ask Ann for her credentials to verify and log on to the vendor’s website from Ann’s laptop

Verify Ann’s laptop has the correct browser settings

Check all browser cached files on Ann’s laptop and log on to another vendor’s website

Attempt to log on to another vendor’s website from Ann’s laptop

Ask Ann about the notification and review the installed programs

Reinstall the browser, reboot the laptop, and check the vendor’s website again

NO.158 A technician is securing a Linux workstation. One of the requirements is to remediate cleartext|passwords on the local system. Which of the following steps should the technician perform to BEST meet this requirement?

Ensure the /etc/hosts file is used on the system.

Ensure the /ete/shadow file is used on the system.

Ensure the /et?passwd file is used on the system.

Ensure the /etc/httpd file is used on the system.

NO.159 A technician is removing a virus from a user’s Windows workstation. The virus was installed by the user while downloading pirated software from the Internet. Which of the following should the technician do to address this issue?

End the current explorer.exe task. Update and run an antivirus scanning utility to remove the threat. Relaunch explorer.exe using Task Manager.

End the current explorer.exe task using the command line. Update and run an antivirus scanning utility to remove the threat.

Launch explorer.exe using Task Manager. Update and run an antivirus scanning utility to remove the threat.

Update and run an antivirus scanning utility to remove the threat. Launch explorer.exe using Task Manager.

NO.160 A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon. Which of the following actions should the user take FIRST?

Check to ensure the printer selected is the default printer

Check the status of the print server queue

Cancel all documents and print them again

Check that the printer is not offline print mode

NO.161 A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.
Which of the following is the BEST choice for the technician to make?

Politely ask the user to call back

Ask another technician to take the call

Troubleshoot the issue for the user

Input the issue as a ticket and escalate to Tier 2

Put the user on hold and troubleshoot after the scheduled break

NO.162 A technician is installing new software on an older laptop that has a current OS. The software contains a database back end that also requires installation. Which of the following should the technician review to ensure the software will run before installing it? (Choose two.)

Memory usage

Display settings.

Network utilization

Storage capacity

Firewall rules

Antivirus signatures

NO.163 Which of the following may include the use of a password and a rotating PIN lo access a wireless network?

RADIUS authentication

TKIP authentication

Multifactor authentication

TACACS authentication

NO.164 An administrator changed the lite permissions on a Linux server from -rwxrw-r-x to -rwxrwxrwx. Which of the following commands did the administrator use?

chmod

apt-get

chown

NO.165 technician is updating a network switch at a colocation facility. The technician needs to ensure the data is not sent in plaintext over untrusted networks. Which of the following should the technician use? (Select TWO).

SSH

SCP

TRIP

FTP
E ROP

VNC

NO.166 A technician is attempting to troubleshoot a Linux home folder issue, but does not remember which directory is current. Which of the following tools should the technician use to find the current directory?

dir

sudo

pwd

NO.167 A user is attempting to open Outlook, Outlook seems to have cached some invalid user login information, causing it to fail when trying to connect to Office 365 applications.
Which of the following Control Panel applets should a technician use to clear the cached invalid user login information?

Network and Sharing Center

Sync Center

User Account Control

Credential manager

NO.168 A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks A technician has been asked to assist the sales representative with saving files Which of the following is the BEST method to implement to prevent any data loss for the sales representative?

Give the sales representative a USB securitylock.

Encrypt the laptop’s image on the server

Create a redundant cloud storage drive

Give the sales representative an external hard drive.

NO.169 A technician performs a risk assessment and determines a requested change has low risk and low impact.
Which of the following best practices should the technician follow to proceed with implementing the change?

Update the ticket with the results of the risk assessment and implement the change

Reference the business policy and follow all change management procedures

Obtain approval from the department and implement the change

Provide a risk assessment to colleagues for peer review

NO.170 While troubleshooting a software error on a user’s computer, a technician finds inappropriate content.
Which of the following should the technician perform FIRST?

Preserve the data on an external drive.

Report the discovery through proper channels.

Document the findings.

Erase the data and inform the user.

NO.171 A network administrator has noticed unusual activity with a user’s login credentials on the network. The user is attempting multiple simultaneous login across the network, some of which are attempting to access workstations and servers to which the user does not have access.
Which of the following should the network administrator do NEXT?

Delete the user’s AD account.

Decrease the user’s AD privileges.

Disable the user’s AD account.

Reset the password on the user’s AD account.

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