[Dec-2023] Cisco 500-445 Dumps – Reduce Your Chance of Failure in 500-445 Exam [Q27-Q47]

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[Dec-2023] Cisco 500-445 Dumps – Reduce Your Chance of Failure in 500-445 Exam

To help you achieve your ultimate goal, we suggest the actual Cisco 500-445 dumps for your Implementing Cisco Contact Center Enterprise Chat and Email exam preparation to use as your guideline.

NEW QUESTION 27
Which group must an email match to be transferred to any queue?

Application path

Business hour

Media class

Application instance

NEW QUESTION 28
What is the limit of concurrent agents per application server?

400

600

1200

1800

NEW QUESTION 29
What are three steps in a chat process flow? (Choose three.)

The agent selects chat in the gadget.

The application server checks Chat EP configuration.

The application server displays the chat to the agent with a notification.

The customer initiates a chat and hits Chat Entry Point (EP).

EAAS notifies EAMS of DO_THIS_WITH_TASK.

EAAS Instances sends NEW_TASK message to MR PIM.

NEW QUESTION 30
Which mode must be used for Always On Availability Group clustering?

Mixed mode

Directory Connection

Windows Authentication

SQL Authentication

NEW QUESTION 31
What are three steps in an email process flow? (Choose three.)

EAAS Instances sends NEW_TASK message to MR PIM.

MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.

Rules Process executes the start and scheduled workflows.

Email is pulled in by listener instance and written to the database.

Email is pulled in by retriever instance and written to the database.

EAAS notifies EAMS of DO_THIS_WITH_TASK.

NEW QUESTION 32
When does the workflow assignment service publish a message to the application server?

when the agent logs out

when a new email is assigned to a user

when a new task is created

when the agent login in

NEW QUESTION 33
What is an MRD a collection of that is associated with a common communication medium?

skill groups and services

route point and DN

scripts and script selector

skill groups and route

NEW QUESTION 34
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

ECE_Default_Queue

ECE_activity

ECE_Inbound

ECE_Email

ECE_Chat

NEW QUESTION 35
What must be registered to receive chat messages while registering the application for chat API integration?

Webhooks callback URL

Integrator

Conversation ID

Bearer token

NEW QUESTION 36
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

A smart card is required for interactive logon.

Do not require Kerberos pre-authentication.

Use DES encryption types for this account.

Password is not expired.

The account is sensitive and cannot be delegated.

NEW QUESTION 37
How is the ECC variable created for chat, inbound and outbound email activities?

User.ece.email id

User.ece task id

User.ece.activity.id

User.ece. .customer.name

NEW QUESTION 38
Which feature is unable to be deleted or made inactive?

Enterprise Chat and Email

Unified CCE

Exception Queue

Supervisory Queues

NEW QUESTION 39
Where is the Script selector in CCE mapped in ECE?

Queue

Dialed Number

Workflow

Call Type

NEW QUESTION 40
Which mode must be used for Always On Availability Group clustering?

Mixed mode

Directory Connection

Windows Authentication

SQL Authentication

NEW QUESTION 41
What is the messaging server component for 400 agent deployments?

collocated with other components and with services server

always installed on a dedicated VM

collocated only with services server

collocated with other components

NEW QUESTION 42
What are two considerations when installing Web Servers? (Choose two.)

The web server can be installed outside the firewall.

Web server components should be installed on a separate VM.

Web server components should always be installed along with the application server.

Web server is not mandatory and is optional.

The web server cannot be separated from its corresponding application servers across a firewall.

NEW QUESTION 43
Which TCP must be opened in the firewall between Services server and Messaging server?

587

9001

15097

47500

NEW QUESTION 44
Which two ways are departments configured? (Choose two.)

Departments, once created, cannot be deleted from ECE.

Each department has 14 types of resources available for use.

Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.

Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.

Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.

NEW QUESTION 45
Which items must be configured before agents can reply to emails from customers?

Inbound workflows, Outbound workflows, Email aliases, Users, Queues

Inbound workflows, Outbound workflows, Users, Email aliases

Inbound workflows, Outbound workflows, Queues, DN

Email aliases, Inbound workflows, Users, Queues

NEW QUESTION 46
What is the formula for a standardized agent count for email?

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

NEW QUESTION 47
What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?

800

1000

2000

2500

Accurate & Verified Answers As Seen in the Real Exam here: https://www.actualcollection.com/500-445-exam-questions.html

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