[Q91-Q112] Verified 820-605 dumps Q&As – Pass Guarantee or Full Refund [Jan-2025]

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Verified 820-605 dumps Q&As – Pass Guarantee or Full Refund [Jan-2025]

820-605 PDF Dumps | Jan 30, 2025 Recently Updated Questions

To prepare for the Cisco 820-605 exam, individuals can take advantage of various training resources offered by Cisco, including online courses, study guides, and practice exams. By utilizing these resources, individuals can gain a deep understanding of the exam topics and increase their chances of passing the exam on the first attempt. Additionally, individuals can also join online communities and forums to connect with other professionals in the networking industry and gain insights and tips on exam preparation and customer success management.

NO.91 The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

NO.92 Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company B?

Analyze annual recurring revenue growth and reduce renewal risks associated with technology.

Perform a marketing campaign and design a roadmap of new products.

Provide recommendations for training and offer scripts for learning products.

Observe the net promoter scores and how likely the customer is to create a success story.

NO.93 Which two actions are critical when communicating with executives? (Choose two.)

Keep services as a primary topic

Focus on the value achieved

Incorporate the sales team’s plan

Target executive priorities

Focus on technical details

NO.94 From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

It provides the opportunity to address any changes in the customer’s experience or actions around the solution

It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

Understanding your customer’s health directly enables renewals

It gives the customer valuable insight so they can automatically renew critical on time

NO.95 A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?

Share the company’s organizational chart with the support team.

Provide customers with relevant use cases for the purchased solution.

Ensure that the customer knows the point of contact for product training.

Clarity roles and responsibilities with the stakeholders.

NO.96 What is a business adoption barrier?

solution is not implemented

customer lacks technical knowledge

services are unpurchased

lack of customer stakeholder

NO.97 From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

Understanding your customer’s health directly enables renewals.

It gives the customer valuable insight so they can automatically renew critical services on time.

It provides the opportunity to address any changes in the customer’s experience or actions around the solution.

It allows the customer to identify unused licenses so they can be addressed via a service improvement plan.

NO.98 In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

The adoption campaign provides notifications of new feature releases.

The adoption campaign surveys all end users for product feedback.

The adoption campaign notifies customers of a critical bug.

The adoption campaign provides free trial licenses for feature upgrades.

The adoption campaign provides free user training.

NO.99 Which definition of customer success is true?

It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

NO.100 What arethetwo expected outcomes of the customer onboard stage? (Choose two.)

opportunities for advocacy shared

stakeholders identified

business outcomes with KPI metrics identified

training sessions for end users planned

network diagrams provided

NO.101 Which of these is included in a success plan?

confidential customer information

customer business outcomes

services cost

customer HR processes

NO.102 From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

It provides the opportunity to address any changes in the customer’s experience or actions around the solution

It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

Understanding your customer’s health directly enables renewals

It gives the customer valuable insight so they can automatically renew critical on time

NO.103 DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Select and Place:

NO.104 As a Customer Success Manager, what is the most important metric to uncover during onboarding?

cost

value

benefit

customer relationship

NO.105 Drag and drop three valid elements of a success plan from the left to the right Not all options are used.

NO.106 The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

Provide the customer with a chargeable deployment service.

Give the customer a discount on a future purchase.

Re-enforce the time to value of the solution.

Suggest that the customer replace their existing staff.

NO.107 Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two.)

Experience

Evaluation

Awareness

Deployment

Adoption

NO.108 Which metric is used to determine how much should be spent to acquire a customer?

ACV

MRR

LTV

ATR

NO.109 A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

Contact the services team and request that they reach out to the customer and address the solution

Make the renewals manager aware that the one solution is not fully implemented

Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

No action is needed because the customer will likely renew, and the issue can be addressed after the renewal

NO.110 Which action should a Customer Success Manager take to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

Provide break-fix support for technical problems experienced or observed by the customer.

Provide a detailed cost structure for the management team.

Provide training content to address current and existing barriers.

Provide direct and in-depth technical expertise upon customer request.

NO.111 What defines a use case?

comparison of the marketing description of what a product does and the customer’s experience.

list of actions that define the interactions between a role and a system to achieve a goal.

list of actions or event steps that a customer uses.

list of instructions customers use for their software.

NO.112 Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two.)

Experience

Evaluation

Awareness

Deployment

Adoption

Cisco 820-605 certification exam is intended to validate the candidate’s knowledge of customer success management methodologies and practices. Cisco Customer Success Manager certification exam evaluates a candidate’s ability to adopt customer-centric strategies, analyze customer data, and deliver customer outcomes. Professionals who pass 820-605 exam are equipped with the skills required to help their companies achieve their customer success goals.

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