Latest [Oct 25, 2024] Sales-Cloud-Consultant Exam with Accurate Salesforce Certified Sales Cloud Consultant PDF Questions [Q49-Q72]

QUESTION 49
Cloud Kicks (CK) frequently has multiple sales reps who collaborate on an opportunity. CK needs Salesforce to allocate credit to each sales rep to track against a sales quota.
Which Salesforce feature should the consultant use to meet this requirement?

Opportunity Splits

Sales Analytics

Custom Metadata

Collaborative Forecasting

QUESTION 50
The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts.
The team can often easily identify duplicates and wants to merge them.
What should the consultant explain to the team about Person Account merges?

Person Accounts with a redundant relationship can be merged using matching rules.

Person Accounts can be merged with other Person Accounts.

Person Accounts can be merged with contact records.

Person Accounts can be merged with any type of Account

QUESTION 51
Which of the following describes the Forecast Category field?

Identifies where a deal is in relation to actually being closed.

Determines the row in your Forecast where the amount will be aggregated.

The numeric prediction that the revenue from an opportunity will be realized.

QUESTION 52
Sales director at Northern Trail Outfitters (NTO) cannot see or update their teams forecasts. Sales representatives are constant asked to provide the directors with their updated forecast information. Which two methods should NTO use to correct how forecasts are managed? Choose 2 answers

Enable override forecast permissions in the Manager’s profile.

Create a forecast hierarchy and assign managers to the forecast manager role.

Configure weekly customized forecast reports and dashboards to be emailed to sales management.

Create a forecast Chatter groups where sales representatives can post and share their forecasts.

QUESTION 53
UC wants to give access to Salesforce to its sales reps on the road, even when they are in areas not covered by internet reception. What solution should a consultant propose?

Salesforce Touch

Salesforce Classic

Salesforcel app

Custom hybrid app

QUESTION 54
Multiple sales reps work together to close opportunities at Good Kicks. Management needs to know how much each sales nap receives on opportunities they dose to maintain accurate quota reports.
Which solution should a consultant recommend to meet the requirement?

Set the organization-wide sharing default for the Opportunity object to Private.

Create custom fields on the Opportunity object for sales reps to enter a credit percentage.

Enable Opportunity Spats and add the Opportunity Splits related list to Opportunity page layouts.

Enable Opportunity Team Selling and create a report grouped by Opportunity team member.

QUESTION 55
Universal Containers uses a custom object named “Analysis”, which is the child in a master-detail relationship with the Opportunity object. Sales teams use this object to create requests for supporting research. Sales teams use the Salesforce Mobile App and want to easily create new Analysis records from their phones.
What should a consultant recommend to meet this requirement?

Create a custom object tab.

Create an Action.

Create a Visualforce page.

Create a related list button.

QUESTION 56
Describe Pipeline.

Benchmark of how much should be sold withina certain time frame

Consists of opportunities in various stages of maturity

Revenue projection that can be expressed in dollar amounts, units of product family, or both

QUESTION 57
Cloud Kicks’ VP of Technology wants to start using Salesforce for all of the sales teams automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Salesforce. Cloud Kicks wants to be able to search and cross-reference records with the original source database. What should a Consultant recommend to meet this requirement?

Use the standard External ID field and map this to the original record ID value.

Use a custom field named External ID and map this to the current record ID value.

Use the standard External ID field and map this to the current record ID value.

Use a custom External ID field and map this to the original record ID value

QUESTION 58
Universal Containers sells three unique products and each product has its own sales process. The company qualifies prospects for the three products in a consistent manner; however, once the customer has shown interest, the sales representatives must follow the relevant products sales process. What solution should a consultant recommend to meet these requirements? Choose 2 answers

Create sales stages that align with opportunity record types.

Configure opportunity record types for each sales process.

Define sales processes to map to each opportunity record type.

Define the default opportunity teams for each opportunity record type.

QUESTION 59
A Contact Center Manager is implementing a new customer care program and wants to specifically measure
customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers

customer satisfaction Survey

Customer Purchase History

Customer Support Requests

Net promoter Score

Service Level Agreement

QUESTION 60
A sales rep notices they can edit some opportunities associated with accounts they own, but is unable to edit other opportunities, although these are associated with accounts they own. Which three reasons could explain the sales rep’s experience?
Choose 3 answers

Sharing Rules for opportunities are set to Manager Groups.

Opportunity visibility allows View access to opportunities owned by others and associated with accounts they own.

The organization-wide defaults for opportunities are set to Private.

All provisioned Opportunity object permissions enable Read access with all accounts the sales rep.

Some opportunities associated with the sales rep’s account are owned by other users.

QUESTION 61
Put the following steps in order to set up Google Ad Words to work seamlessly with Salesforce.
A: Convert leads into new customers
B: Advertise your business on Google
C: Capture leads on your website

QUESTION 62
An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible
scheduling. Which support channel requires the smallest amount of agent work time?

Web to case

Email to case

Web self service

Chat

QUESTION 63
Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team.
Which metric should the consultant recommend to help UC emphasize the importance of customer retention to the overall business strategy?

Total pipeline Value

Customer Lifetime Value (CLV)

Annual Contract Value (ACV)

QUESTION 64
Northern Trail Outfitters (NTO) requires credit checks for all opportunities greater than $50,000. The credit management team members are all salesforce users. What should a consultant recommend to notify the credit manager that an opportunity needs a credit check?

Use workflow to send an email to the credit manager profile.

Use an Apex trigger to create a task for the credit manager user.

Use a validation rule to send an email to the credit manager role.

Use workflow to assign a task to the credit manager user.

QUESTION 65
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database. Which factor should a Consultant consider as part of the migration strategy?

Prepare a single .csv file that can be used to migrate all article types at once and include a properties file in a .zip for import

Verify that each article type has field-level security on all fields set to read-only prior to import, in order to prevent any loss of data

Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches it structure and content

Convert any articles containing HTML into plain text before importing because HTML is NOT support in any article field types

QUESTION 66
A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve sales productivity in inside sales.
Which two use cases support this recommendation? (Choose two.)

Need to chat with customers in real time with Chatter

Need to prioritize search results for contacts and opportunities

Need to view the caller ID on screen and quickly make calls with one click

Need to add notes quickly while talking to the client

QUESTION 67
The marketing Manager at Universal Containers wants to leverage the power of sales cloud to support the
sales following requirement:
* monitor website traffic
* Email 1200 leads per day
* capture customer satisfaction survey result on a web form
* Understand (report) the case of marketing exercise vs sales activity
What should a consultant recommend to meet this requirement?

Use mass email, campaign, campaign influence, web-to-lead, opportunity and report

Use community campaign, web-to-lead, opportunity and report and dashboard

Use site.com campaign web-to lead opportunity, report, and dashboard

Use AppExchange marketing app, campaign, web-to-lead, opportunity and report

QUESTION 68
Forecast Category “Best Case” can be summarized as:

Closed

Closed + Commit

Closed + Commit + Best Case

Commit + Best Case + Pipeline

QUESTION 69
Cloud Kicks requires its sales reps to 90 through an internal certification process on myTrallhead before they add specific groups of Products to Opportunities.
Which two solutions should be used to validate that sales reps have completed the myTrailhead badge?
Choose 2 answers

Use a validation rule on Opportunity Products to prevent a sales rep from adding Products marked as requiring the myTrailhead badge if the rep has yet to complete the badge.

Use a Process Builder process on Products marked as requiring the myTrallhead badge to automatically share the Products with sales reps who have completed the badge.

Use a validation rule on Products marked as requiring the myTrailhead badge to prevent those Products from being added to an Opportunity.

Use a separate once book for the Products requiring the myTrailhead badge and only share the once book with sales reps who have completed the badge-

QUESTION 70
Universal Containers has three sales divisions: hardware, software and consulting. Hardware and software division follow ten steps sales process. The consulting division follow eight step division processes and does not use the prospecting or perception analysis stage during the sales cycle. Which solution should a consultant recommend to meet this requirement? Choose 3 Answers

Create the record types.

Create separate stage fields.

Create separate page layout.

Create sales process.

Define stage picklist values.

QUESTION 71
Which of the following stage should be matched with the Forecast Category “Pipeline”?

Early pipeline stages

Mid pipeline

Late pipeline stages

Closed and Won

Closed and Lost

QUESTION 72
What is to be considered when implementing Currency Advanced Management? Choose 3 answers

The converted amount of an opportunity uses dated exchange rates based on the close date of the opportunity.

Currency roll-up summary fields from opportunities products to an opportunity use the dated exchange rate.

Advanced Currency Management can be enabled or disabled in the organization under the company profile, if needed.

Currency roll-up summary fields from opportunities to an account use the static conversion rate.

Advanced Currency Management dated exchange rates are automatically update on a monthly basis.

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