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May-2026 Genesys GCX-GCD Actual Questions and Braindumps

GCX-GCD Dumps To Pass Genesys Exam in 24 Hours – ActualCollection

NEW QUESTION 20
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

 
 
 
 
 

NEW QUESTION 21
AudioHook requires specialized libraries and services for orchestration, load balancing, serialization and session management.

 
 

NEW QUESTION 22
Disabling file attachments in chat is related to _______________.

 
 
 
 

NEW QUESTION 23
As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.

 
 

NEW QUESTION 24
For web chat, widget permissions must be assigned to the user.

 
 

NEW QUESTION 25
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

 
 
 
 

NEW QUESTION 26
The application requesting to create a new user does not need a specific scope.

 
 

NEW QUESTION 27
Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

 
 
 
 

NEW QUESTION 28
While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.

 
 
 
 

NEW QUESTION 29
Which of the following statements is NOT true regarding numbering plan?

 
 
 
 

NEW QUESTION 30
Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?

 
 
 
 

NEW QUESTION 31
Which of the following applies to the Notifications API?

 
 
 
 

NEW QUESTION 32
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

 
 
 
 

NEW QUESTION 33
For updating a user in Genesys Cloud CX which HTTP method must be used?

 
 
 
 

NEW QUESTION 34
The _______________ perspective is a ledger-type event stream over some time interval with time stamps for every event that occurred during the period.

 
 
 
 

NEW QUESTION 35
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

 
 
 
 
 

NEW QUESTION 36
Which of the following statements are true? (Choose two.)

 
 
 
 

NEW QUESTION 37
Which type of request is sent to update all the participants’ state to disconnected

 
 
 
 

NEW QUESTION 38
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

 
 
 
 

NEW QUESTION 39
If you don’t pass the paging parameters while querying, the default page size is set to _____.

 
 
 
 

Genesys GCX-GCD Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 2
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 3
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 4
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 5
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

 

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