Feb-2023 1z0-1064-22 Study Material, Preparation Guide and PDF Download [Q39-Q54]

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Feb-2023 1z0-1064-22 Study Material, Preparation Guide and PDF Download

Free 1z0-1064-22 Certification Sample Questions with Online Practice Test

NEW QUESTION 39
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

NEW QUESTION 40
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

Icons

Themes

Object workflow

Exports

Reports

Fields

Objects

Roles and privileges

NEW QUESTION 41
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

Configure the self-registrations to restrict registration to only existing Contacts.

Configure your self-registrations so that they are automatically approved.

Enable the self-registration steps in the “Manage Digital Customer Service Registration Profile Options” task.

Disable the anonymous access option in your DCS application.

NEW QUESTION 42
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click “Create Service Request”.
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

Title, Status

Title

Title, Category, Severity, Status

Title, Status, Problem Description

Title, Category, Severity

NEW QUESTION 43
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

In Advanced Search, confirm Record Set = Assigned to Me.

Change the section identified with Status = New

In Advanced Search, save and select the “Set as Default” box.

In Advanced Search, select Action > Update.

Click the Show Advanced Search icon.

In Advanced Search, Add Channel Type = Web.

NEW QUESTION 44
Which three statements are true?

Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

NEW QUESTION 45
Identify three considerations before starting the configuration of assignment rules to service requests.

the attributes of queues to use as criteria for your rule assignments

the candidates of service requests to use as criteria for your rule assignments

the candidates of queues to use as criteria for your rule assignments

the attributes of service requests to use as criteria for your rule assignments

the rule sets you want to create and the rules to include in each rule set

NEW QUESTION 46
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

The hierarchical structure of the categories helps to improve the service request classification.

Categories determine the steps an agent must follow to close the service request.

Categories facilitate the assignment of an agent to the service request.

Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

Filter the selection of the product related to the service request, when filtering by a particular category.

NEW QUESTION 47
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

URLs

Tables

Images

Variables

Text

Other SmartText entries

NEW QUESTION 48
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

Add images as the product image will not be pulled from Engagement Cloud.

Add the Product object to your DCS application.

Add product ID(s) to the database component.

Configure products groups and product items in Engagement Cloud.

NEW QUESTION 49
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

Lock the Profile Option for editing.

Modify the Profile Value and save.

Unlock and publish the new selected profile value.

Select View > Detach.

NEW QUESTION 50
Select the correct procedure to enable the Audit History tab for Service Requests.

Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the “Service” tile from the list of products.Click “Setup” in the Administration section.In the Functional Areas section, select “Productivity Tools”. Select the task “Manage Global Search Profile Options”.Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

Sign in to Engagement Cloud as a user.From the navigation tool, select “Set Preferences”.Under “Service” select “Configure Audit History”.From the “Enable” tab, click “Yes” for the “Show Audit History” option.Select the “Fields” tab and add all desired fields to the “Displayed Fields” column.Select the “Filters” tab, choose an available field, add the desired filter, and add the filter to the “Active Filters” list.Save the configuration.

Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose “Appearance”.Under General, click “Enable” next to “Show Audit History” option.Save the configuration.

Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for “Service Request Audit History”.In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

NEW QUESTION 51
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

Object triggers

Templates

Business objects

Languages

Object workflows

Pages

Themes

UI components

NEW QUESTION 52
Which option describes the automated page presentation for incoming calls?

a feature that displays a caller-appropriate application page based on your customer’s native language when you answer your phone

a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

a feature that displays a detailed caller profile based on your customer’s country when you answer your phone

NEW QUESTION 53
Which three types of data are included in the interaction associated with a normal call flow?

Start time of the call

Agent name

Service Request create date

Contact name

Channel

NEW QUESTION 54
One of your service agents needs a new search filter on his Service Requests’ list page.
How can the agent achieve this?

Add fields from the advanced search functionality.

Grant the agent Administrator permissions to add new search filters.

Create a new search through the application composer.

Create several personalized searches and create them to each other.

1z0-1064-22 Certification Study Guide Pass 1z0-1064-22 Fast: https://www.actualcollection.com/1z0-1064-22-exam-questions.html

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