[Q13-Q33] Get up-to-date Real Exam Questions for 500-445 UPDATED [2023]

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Get up-to-date Real Exam Questions for 500-445 UPDATED [2023]

Pass Cisco 500-445 Exam in First Attempt Guaranteed

Cisco 500-445 certification exam is an essential validation of your expertise in implementing Cisco Contact Center Enterprise Chat and Email solutions. Whether you are looking to advance your career or validate your skills to potential employers, this certification exam is a valuable asset. By preparing for and passing 500-445 exam, you can demonstrate your expertise in contact center technologies and set yourself apart from the competition.

Q13. What are three steps in an email process flow? (Choose three.)

EAAS Instances sends NEW_TASK message to MR PIM.

MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.

Rules Process executes the start and scheduled workflows.

Email is pulled in by listener instance and written to the database.

Email is pulled in by retriever instance and written to the database.

EAAS notifies EAMS of DO_THIS_WITH_TASK.

Q14. What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?

800

1000

2000

2500

Q15. What connects to the Media routing peripheral gateway of ICM to the ECE server?

web server

services server

application server

message server

Q16. Which items must be configured before agents can reply to emails from customers?

Inbound workflows, Outbound workflows, Email aliases, Users, Queues

Inbound workflows, Outbound workflows, Users, Email aliases

Inbound workflows, Outbound workflows, Queues, DN

Email aliases, Inbound workflows, Users, Queues

Q17. How is Chat Watchdog Interval used?

to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

Q18. What are three steps in a chat process flow? (Choose three.)

The agent selects chat in the gadget.

The application server checks Chat EP configuration.

The application server displays the chat to the agent with a notification.

The customer initiates a chat and hits Chat Entry Point (EP).

EAAS notifies EAMS of DO_THIS_WITH_TASK.

EAAS Instances sends NEW_TASK message to MR PIM.

Q19. Which CLI command verifies the authenticity and integrity of a downloaded ISO?

Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <|SO Image>

Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Q20. What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

Know the ECE version and Engineer Specials installed.

Collect all ECE services logs.

Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.

Restart the ECE servers.

Upgrade to the latest Engineer Special.

Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.

Understand the customer’s intent for the flow of emails and chats.

Q21. What is the limit of concurrent agents per application server?

400

600

1200

1800

Q22. What are two required configurations when setting up user accounts and permissions? (Choose two.)

The ECE web server can be installed in DMZ and must use the same domain account.

All the servers except the ECE web server must use the domain account to install the software.

All the servers must use the same domain account to install the software.

Domain account is not mandatory to install the software. The local account with administrator privilege can be used.

The ECE web server can be installed in DMZ and can have a different domain account.

Q23. Where is the Script selector in CCE mapped in ECE?

Queue

Dialed Number

Workflow

Call Type

Q24. How is the ECC variable created for chat, inbound and outbound email activities?

User.ece.email id

User.ece task id

User.ece.activity.id

User.ece. .customer.name

Q25. Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

Dynamic Expanded Call Context Variable

Call variable on email/chat gadget

Dynamic Expected Wait Time Variable

Dynamic Run Application Script Request

Q26. What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

80 milliseconds

120 milliseconds

240 milliseconds

300 milliseconds

Q27. What is the default frequency value of ECE Monitors notification?

30 seconds

60 seconds

120 seconds

30 minutes

60 minutes

90 minutes

Q28. Which TCP ports need to be opened in the firewall between the Web Server and Application server?

993

2434

9001

15097

Q29. Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

A smart card is required for interactive logon.

Do not require Kerberos pre-authentication.

Use DES encryption types for this account.

Password is not expired.

The account is sensitive and cannot be delegated.

Q30. What are the workflow types in ECE?

Alarm, Inbound, Exception, Default

Inbound, Outbound, Alarm

Default, Inbound, Outbound

Alarm, Outbound, Inbound, Exception

Q31. Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

ECE_Default_Queue

ECE_activity

ECE_Inbound

ECE_Email

ECE_Chat

Q32. Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

customer voice portal

social miner

ICM router, logger, admin workstation

call manager

CTI server

Q33. Which feature is unable to be deleted or made inactive?

Enterprise Chat and Email

Unified CCE

Exception Queue

Supervisory Queues

Cisco 500-445 exam is a 90-minute exam that consists of around 65-75 multiple-choice and multiple-answer questions. 500-445 exam is available in English and Japanese languages. Candidates need to score at least 70% to pass the exam. 500-445 exam fee for this certification exam is $300.

Cisco 500-445 Study Guide Archives : https://www.actualcollection.com/500-445-exam-questions.html

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