Real Field-Service-Lightning-Consultant dumps Accurate Questions and Answers with Free and Fast Updates [Q55-Q79]

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Real Field-Service-Lightning-Consultant dumps Accurate Questions and Answers with Free and Fast Updates

Real Field-Service-Lightning-Consultant Quesions Pass Certification Exams Easily

NO.55 Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

Technician hours at client location.

Technician work orders completed

Technician hours traveling

Technician hours per day.

NO.56 Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)

Use Work Order and Work Order Line Items.

Use a custom object to model the Work Order pricing.

Use the Einstein Pricing Configurator.

Set up Products and Price Books.

NO.57 Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

Assign Contractor 2 as an excluded Resource.

Assign Contractor 1 and 2 different capacities for repair work.

Assign Contractor 1 as a Preferred Resource.

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

NO.58 Service Appointments in a “Cannot Complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a “Cannot Complete” status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers

Ensure that Status Transitions are configured to allow the status update from “Cannot Complete” to
“scheduled.”

Ensure that Status Transitions are configured to prevent the update from “Cannot Complete” to
“None.”

Define “Cannot Complete” as a Pinned Status for Auto-Dispatch Services.

Define “Cannot Complete” as a Pinned Status for Scheduling and Optimization Services.

NO.59 when the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?

Add the resources as a required resource on the contact

Add the resources as a required resource on the work order

Add the resources as a required resource on the asset

Add the resources as a required resource on the account

NO.60 Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician’s daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

Automatically schedule unscheduled services to available Resources.

Automatically Dispatch Service Appointments using Drip Feed.

Automatically change the status to Dispatched of all Service Appointments.

Automatically run Optimization Background Job every hour.

NO.61 Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

Work Types with an Estimated Duration.

Operating Hours for Customer Accounts.

Work Orders with Operating Hours.

Work Types with Service Level Agreement.

NO.62 Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

Add Products to the Work Order Products Related List on the Asset object.

Add Products to the Products Required Related List on the Work Type object.

Add Products to the Products Required Related List on the Asset object.

Add Products to the Work Order Products Related List on the Work Type object.

NO.63 Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

Create a New Task linked to the Contact and assign to a Sales Rep.

Add a “Create Opportunity” Quick Action to the Work Order Line Item.

Create a custom Visualforce page to create a new Opportunity.

Add an “Upsell” Quick Action to the Account that creates a new Work Order

NO.64 Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

Add the Resource Skill and track certification using reminder.

Add the Resource Skill and create Absence once expired.

Add the Resource Skill as Time Phased.

Add the Resource Skill and remove from the Service Territory once expired.

NO.65 universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

Use the work type to define the installation services for each product- use work order to track work for each customer – use service appointment to assign the work

Use cases to define the installation services for each product – use service appointment to track the work for each customer- use work order to assign the work

Use service appointment to define the installation services for each product – use work order to track order for each customer use task to assign the work

Use work order to define the installation services for each product use work type to each work – use work type to track work for each customer – use service appointment to assign the work

NO.66 Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers’7

Field Service Lightning Admin Permissions

Field Service Lightning Mobile License

Field Service Lightning Standard Permissions

Field Service Lightning Scheduling License

NO.67 an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?

Create one work order for each price book and add work order line items to the appropriate work order based on its price book.

Create one work order and override the price on work order line items for products on the preferred price book.

Create one work order and add work order line items based on the price book selected on the work type.

Create one work order for each price book and use work types to assign the price book to work order line item.

NO.68 Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers

Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

Multiday work schedule only aerial routing.

Street level routing incorporates Google map api and run faster than aerial routing

Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

Aerial routing computes the shortest distance between two locations based on a straight-line route

NO.69 Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?

Create a custom Gantt action to call an apex class to reschedule appointments.

Write a batch apex class to unscheduled low priority work orders.

Define a global optimization job to run hourly.

Apply the reshuffle action within the Gantt.

NO.70 universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers

Service appointment generation method – one service appointment per work order line item

Work order generation method – one work order line item per asset

Service appointment generation method – one service appointment per work order

Work order generation method – one work order per asset

NO.71 universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

A work order related list on asset

A custom installation date field on products consumed

Field history tracking on asset

The standard installation date field on asset

NO.72 in which two scenarios should a consultant recommend multi day service
appointment?
Choose 2 answers

Jobs can take longer than the available resources hours in a day.

jobs need to be performed at the same site on the same day of the week.

jobs require multiple stages of work performed by different resources.

jobs require consecutive days of work and can span over weekends.

NO.73 Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation’

The Preferred Resource service objective is ignored for active Crew Members.

Capacity-based scheduling is supported for Service Crews.

A service resource can only be a member of a single Crew.

Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

NO.74 A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

Deliver Service Report, capture signature, update records, sync device.

Capture signature, sync device, update record, deliver Service Report.

Deliver Service Report, update record, sync device, capture signature.

Capture signature, update record, sync device, deliver Service Report.

NO.75 When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?

Add the Resource as a Required Resource on the Contact.

Add the Resource as a Required Resource on the Account.

Add the Resource as a Preferred Resource on the Work Order.

Add the Resource as a Preferred Resource on the Asset.

NO.76 Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

Create a Quick Action that will create a new Service Appointment record.

Create a Visualforce page that will create a new Work Order record.

Create a Quick Action that will create a new Work Order record.

Create a Visualforce page that will create a new Service Appointment record.

NO.77 Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

Generate service in the organization’s default language

Send a feedback survey to the customer when a service appointment is completed

Configure signature blocks for service report templates

Add service reports templates to the appropriate repair work type

NO.78 Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working
100 hours per week. How should this be configured in the system?

Create 5 Resources with 20 hours available a week.

Create a Resource with 20 hours available a day.

Create 100 Service Appointments with Contractors as Required Resources.

Create a Capacity-based Resource with 100 hours capacity a week.

NO.79 Universal Containers wants to track the work that is performed on the customer’s install base.
What object relationship should the Consultant focus on to meet this requirement?

Products to Accounts

Assets to Products

Work Orders to Assets

Work Orders to Products

Field-Service-Lightning-Consultant Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Field Service Lightning Consultant exam dumps will include the following topics:

Manage Case 7%
Manage Work Order 32%
Configure Mobility 17%
Manage Assets 5%
Manage Scheduling and Optimization 28%

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Field-Service-Lightning-Consultant Exam topics

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