[2024] Pass Salesforce Field-Service-Lightning-Consultant Exam Updated 303 Questions [Q19-Q38]

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[2024] Pass Salesforce Field-Service-Lightning-Consultant Exam Updated 303 Questions

Get 2024 Updated Free Salesforce Field-Service-Lightning-Consultant Exam Questions and Answer

NEW QUESTION 19
Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am.
How can this be achieved?

Use Customer Operating Hours.

Use Exact Appointments on the Work Types.

Use Territory-specific Operating Hours.

Use Multiple Operating Hours with Slots for each hour.

NEW QUESTION 20
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

Use the work type to define the installation services for each product- use work order to track work for each customer – use service appointment to assign the work

Use cases to define the installation services for each product – use service appointment to track the work for each customer- use work order to assign the work

Use service appointment to define the installation services for each product – use work order to track order for each customer use task to assign the work

Use work order to define the installation services for each product use work type to each work – use work type to track work for each customer – use service appointment

NEW QUESTION 21
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

Required Resource

Match Field

Resource Availability

Extended Match

NEW QUESTION 22
Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.
In which order should a Consultant implement the setup to achieve this requirement?

Set Up Milestones, Create Entitlement records, Set Up Entitlement Process for Work Orders.

Set Up Entitlement Process for Work Orders, Set Up Milestones, Create Entitlement records.

Create Entitlement records, Set Up Entitlement Process for Wok Orders, Set Up Milestones.

Set Up Milestones, Set Up Entitlement Process for Wok Orders, Create Entitlement records.

NEW QUESTION 23
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High’ Choose 2 answers

The Scheduling Policy Used field is blank.

The scheduling policy is producing too many candidates that qualify for each Service Appointment.

Most service appointments have the same priority.

The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

NEW QUESTION 24
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer’s account.
What should a Consultant recommend to track these work requests?

Work Orders and Cases

Cases, Work Orders, and Tasks

Work Orders Only

Cases Only

NEW QUESTION 25
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

Product Catalog

Site Details

Asset History

Contact

Address

NEW QUESTION 26
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

NEW QUESTION 27
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

Match Fields

Preferred Resources

Match Boolean

Required Resources.

NEW QUESTION 28
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

Create operating hours for the Service Appointment.

Create operating hours for the Service Resource.

Create operating hours forthe Optimization Engine.

Create operating hours for the Service Territory.

NEW QUESTION 29
a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers

The same resource and same day fields appear on the service appointments page layout.

The complex work visual force page is added to the service appointments page layout.

A dependency has been created between the two appointment and the start time are the same.

The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.

The dependency type is set to start after finish and day on the service appointment in the dependency.

NEW QUESTION 30
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

Owner of Service Appointment and members of User Territory

Assigned Resources, Owner of Service Appointment and members of User Territory

Assigned Resources, Owner of Service Appointment and members of Service Territory

Owner of Service Appointment and members of Service Territory

NEW QUESTION 31
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type.
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)

Assign Skills and Skill Levels to Resources.

Implement Assignment Rules and Work Orders.

Implement Work Types and Skill Assignments.

Assign Skills and Skill Levels to Users.

NEW QUESTION 32
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two Scheduling Policies would assist to meet this initiative? (Choose two.)

Soft Boundaries

High Intensity

Emergency Policy

Customer First

NEW QUESTION 33
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

When a service process dictates thatthere are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

NEW QUESTION 34
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

NEW QUESTION 35
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component. How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?

Use Work Orders and define a hierarchy.

Use Orders and Order Products.

Use Products and Product Families.

Use Assets and define a hierarchy.

NEW QUESTION 36
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?

The appointment status is going from Scheduled to Completed.

The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

The default drip feed setting is overriding the drip feed rate on a service territory.

Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

NEW QUESTION 37
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

100 contractors
100 contractors

25 contractors

75 contractors
25 contractors

25 contractors
100 contractors

NEW QUESTION 38
Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?

Work order will have multiple service appointments. Each service appointment will be linked to the asset

Each account will have a service appointment that will represent the work to be done at customer site

Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

Each asset will have a service appointment that will represent work order needed each machine

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