[Q33-Q52] 100% Guaranteed Results CIS-ITSM Unlimited 431 Questions [2023]

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100% Guaranteed Results CIS-ITSM Unlimited 431 Questions [2023]

CIS-ITSM Dumps PDF – Want To Pass CIS-ITSM Fast

Certified Implementation Specialist – ServiceNow Training and Certification

Preparation Guide for ServiceNow CIS-ITSM Certification Exam

Introduction

The Certified Implementation Specialist – IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.

Q33. What is the module that is used to navigate to CI Relationships?

CMDB > CI Relationships

Configuration > CI Relationships

Configuration > Relationships

None of the listed answers

Q34. An administrator would like to know which delegated administrators are actively customizing their organization.
Where can the administrator find this information?

Debug log

Delegated administrator log

Setup audit trail

Q35. What are the primary record types in configuration management?

Asset Item (AI) and Relationship Type

Asset Item (AI) and Configuration Item (CI)

Business Service and Configuration Item (CI)

Relationship Type and Configuration Item (CI)

Q36. How can a user with itil roles resolve a problem?

Manually changing the state to “Resolved”

None of the listed answers

Manually changing the state to “Closed”

Clicking on the Resolve button

Q37. Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?

Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.

Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.

Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.

Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.

Q38. Which statement is NOT true about reporting on catalog item variables?

The Variables column can be added to list reports if variables are available for the selected table/data source.

Reports can be stacked by variables from a selected catalog item.

Database views are required to report on catalog item variables.

Reports can be grouped by variables from a selected catalog item.

Q39. How to modify the attributes copied from a problem into a change when creating a change from a problem?

Modify the “com.snc.change.create_from_problem.attributes” property in Change properties

Modify the UI Action script that is used to create change

Modify the “com.snc.change.copy_from_from.attributes” property in Change properties

Modify the “com.snc.problem.create_change.attributes” property in Problem properties

Q40. Which of the following fields in the Choice form specifies the field for which this choice is made?

Dependent value

Element

Value

Field

Q41. Which of the following can be used as a ‘non-code’ alternative for some Catalog Client Scripts to populate data on an Item?

Catalog Data Lookup

Catalog Client Script

Catalog UI Policy

Variable Set

Q42. A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)

The administrators are deploying their own Change Sets, thus deleting each other’s fields from the objects in production.

A sandbox should be created to use as a unified testing environment instead of deploying Change Sets directly to production.

Page Layouts should never be deployed via Change Sets, as this causes Workflows and Field-level Security to be reset and fields to disappear.

The administrators are deploying their own Change Sets over each other, thus replacing entire Page Layouts and Workflows in Production.

Q43. Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

No additional plugin is needed to add additional factors to calculate risk

Change Management – Risk Assessment

Change Management – Additional Factors

Change Management – Risk Survey

Q44. How to make the problem state move to “Resolved” instead of “Closed” when the “Accept Risk” button is clicked.

Modify the state mapping records in the Problem State Mapping table.

Modify the logic in the UI Action “Accept Risk”.

Change the value of problem property “problem.acceptrisk.move_to_closed”.

Modify the logic in the script include “Accept Problem Risk”.

Q45. When viewed through a Service Portal, Service Catalog Items may be formatted with a maximum of two columns.

True

False

Q46. Leveraging this feature with Walk-Up Experience can eliminate the need for users to manually look up their name or email to join a walk-up queue.

Employee Tag Reader (com.snc.tag_reader)

User Badge Integration (com.snc.user_badge)

Employee Scan Integration (com.snc.emp_scan)

In Badge Reader Integration (com.snc.badge_reader)

Q47. Which of the following is NOT a valid state for problem tasks?

Root Cause Analysis

Work in progress

Closed

Assess

Q48. How to allow automatic closure of incident tasks once incident is closed?

Set property com.snc.incident.autoclose.based on.resolved_at to Yes

Set property com.snc.incident.autoclose.basedon.resolved_at to zero

Set property com.snc.incident.incident_task.closure to true

Set property com.snc.incident.incident_task.closure to auto

Q49. An Inbound Action processes an email received by ServiceNow to create or update a record in ServiceNow.

True

False

Q50. Recently a Salesforce org’s integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.

Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.

Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.

Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.

Q51. g_scratchpad CANNOT be used in catalog items.

True

False

Q52. What is the purpose of the Duration field in the incident form?

Time elapsed before the incident was closed.

Time elapsed since the last update on the incident.

Time elapsed since the last update by agent on the incident.

Time elapsed before the incident was resolved.

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Certified Implementation Specialist – ServiceNow Training and Certification

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