[2023] Use Real ServiceNow Dumps – 100% Free CIS-ITSM Exam Dumps [Q226-Q249]

QUESTION 226
Which of the following statements is true regarding Catalog Client Scripts?

QUESTION 227
Which of the following is NOT a consideration when determining the need for multiple service catalogs?

QUESTION 228
If a change is linked to an incident, the incident’s state will automatically change to On Hold once the change is updated.

QUESTION 229
How can you remove demo data?

QUESTION 230
What is the purpose of the “Send to event creator” check box in the notification form?

QUESTION 231
A company processes Orders within their Salesforce instance. When an Order’s status changes to “Paid” it must notify the company’s order management system (OMS). The OMS exposes SOAP web service endpoints to listen for when to retrieve the data from Salesforce.
What is the optimal method to implement this?

QUESTION 232
Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.

QUESTION 233
Which of the following is NOT a valid OOTB problem view?

QUESTION 234
Which of the following is NOT a way service catalog requests may be submitted in a baseline ServiceNow instance?

QUESTION 235
In Knowledge Management, where can user criteria NOT be used?

QUESTION 236
A user has the VIP field set to true on their User [sys_user] record. When that user is selected as the Caller on an Incident, which of the following statements are true in a baseline platform configuration? Select all that apply.

QUESTION 237
ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.

QUESTION 238
A user with role catalog_admin can manage user criteria.

QUESTION 239
What is the name of namespace of the Service Catalog API?

QUESTION 240
Which of the following capabilities can be done by benchmarks? (Choose all that apply.)

QUESTION 241
A Visualforce page contains an industry select list and displays a table of Accounts that have a matching value in their Industry field.

When a user changes the value in the industry select list, the table of Accounts should be automatically updated to show the Accounts associated with the selected industry.
What is the optimal way to implement this?

QUESTION 242
Which of the following statements is true when an incident has several child incidents?

QUESTION 243
In Change Management, manually added Change Tasks allow the Change owner to maintain accountability for a Change Request while assigning the individual implementation steps to other groups or individuals.

QUESTION 244
Which one of the following is the minimum role needed in order to delete a knowledge base?

QUESTION 245
Which of the following roles can delete a catalog?

QUESTION 246
Which of the following roles can delete cart layout?

QUESTION 247
Which module to use in order to see problem tasks that are assigned to you?

QUESTION 248
Which ServiceNow feature allows users to contact the Service Desk agents using Chat Queues and allows Service Desk agents to open Incidents directly from Chat sessions with users?

QUESTION 249
An Order Guide can include multiple Items. Items have common variables, such as Shipping Location, and Requester. Which field on the Order Guide, when set to true, automatically copies the common variable values to corresponding variables on each included Item?